Privacy Policy
Last Updated: June 12, 2026
At Thennaiyan Coconut Company, we prioritize the privacy and security of our customer and visitor information. This Privacy Policy details how we handle, collect, and protect your data when you interact with our e-commerce storefront, place orders, or connect with us on WhatsApp.
1. Information We Collect
We collect information necessary to process your enquiries, manage your customer account, and facilitate WhatsApp-based orders. This includes:
- Personal Identifiers: Name, Email Address, and Phone/Mobile number.
- Delivery details: Shipping address, billing address, and contact information.
- Transaction details: Pre-filled WhatsApp message data, cart history, and order selections.
2. How We Use Your Information
Your personal details are used solely to improve our trading and order fulfilment processes:
- To compile prefilled WhatsApp messages for your checkout intent.
- To maintain your secure Customer Account containing order histories, active cart statuses, and saved shipping addresses.
- To coordinate dispatch, shipping, and delivery of wood-pressed oils and coconut byproducts.
3. Data Sharing & Security
We do not sell, rent, or trade your personal data. We utilize industry-standard security practices, including data encryption via Supabase and Row-Level Security (RLS) policies, to restrict unauthorized database access.
4. WhatsApp Redirection
When you initiate an enquiry or place an order, our system compiles the transaction details and opens a secure WhatsApp thread. Communication on WhatsApp is subject to Meta's default privacy policies.
5. Contact Information
If you have any questions regarding this Privacy Policy or your data, you can reach our data compliance team at support@thennaiyan.in.